Internet Access Speed
Netkiosk can organise the highest speed Broadband Internet connection for our kiosks and hotspot with fastest internet plan available for the area. It is possible to arrange a downstream speed for our kiosks and workstations of a minimum of 1.5 and a maximum of 24 Megabits per second on an ADSL 2+ service (where available).
Service and Support
In a world where many suppliers offer Internet facilities, it is the Netkiosk service levels and presentation of product that set us apart from all our competitors.
Netkiosk has an employed and dedicated service team based across Australia, which have an excellent reputation for promptness, efficiency and reliability.
Our network is monitored remotely and faults are notified automatically to the service team as soon as a problem is encountered. Most problems can be fixed immediately by the service team from our base without the need to travel out to the site further minimising downtime.
When we do need to service our terminals and kiosks, as we serve locations such as front line airports and top level hotels, it is a requirement that our service team are well presented and professional in their operation. All service staff are directly employed by Netkiosk so we can control the quality of workmanship.
Maintenance and Parts
Netkiosk will provide all parts, carry out all maintenance and our solutions experience the lowest levels of downtime in the industry.
Software
Netkiosk uses a customised award winning software package that is recognised as the industry standard. Additionally the following features give the venue the highest level of security and functionality that ensure the system continues to run as it should:
- Protection of your operating system against manipulation by computer vandalism and hacking
- Protection of your operating system against viruses, trojans, and destructive scripts
- Protection of your hardware against unauthorized access
- Deactivation of undesired function keys
- Deactivation of system critical key combinations
- Deactivation of undesired Web sites
- Deactivation of unwanted downloads from the Internet
- Deactivation of system critical programs
- Automatic process restarts after a program crash
- Automatic system starts and shutdowns at certain times of the day
- Automatic connection and disconnection without any user interaction
- Automatic software updates run in the background
- Automatic logout after extended periods of inactivity or motion detection
- Automatic shutdown of open windows and programs at the end of a session
- Automatic deletion of user data at the end of a session
- Automatic loading of Start Pages or starting applications at the end of a session
- Logging and saving all user interaction
Multiple Payment Methods
Netkiosk terminals can be calibrated to accept payment by the customer in three different ways:
1. Coin
Customers go direct to the kiosk at pay direct cutting out the additional transaction process.
2. Credit Card
Customers go direct to the kiosk at pay direct cutting out the additional transaction process.
3. Code System
Customers are required to go to reception and pay a staff member, then get the code and then enter the code into the Netkiosk Terminal to gain Internet Access.
Insurance
Netkiosk fully insures the Internet solution and importantly provides the venue with public liability insurance on the kiosks.
